Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with ShadowLine Car Care.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Areas

We currently deliver to all regions within Sri Lanka.

Free Shipping

We are pleased to offer free shipping on all orders within Sri Lanka. No minimum purchase is required.

Estimated Delivery Times

Western Province: 1–3 business days
Other Provinces: 2–5 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Order Tracking

Tracking information may be provided once your order has been dispatched, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ShadowLine Car Care is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will work to resolve the issue as quickly as possible.