Refund policy

RETURNS & REFUNDS POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to report a damaged, defective, or incorrect item.

To be eligible for a return, the item must be damaged, defective, or different from what you ordered. Proof of purchase and photos of the issue may be required.

To start a return request, contact us at shadowlinecarcare@gmail.com. Returns must be approved before being sent back. If your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without first contacting us and receiving approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

We do not accept returns for reasons such as change of mind, ordering the wrong item, or no longer wanting the product.

Certain items are also non-returnable, including custom or personalized products, sale items, gift cards, hazardous materials, flammable liquids, and gases.

Refunds

Refunds are only available for items that are confirmed to be damaged, defective, or incorrectly shipped.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at shadowlinecarcare@gmail.com.